Our standard fee is 20% of the value of the wallet, only if we are successful. Zero otherwise
If your wallet is valued over $100K USD, then we offer a lower fee of 15% for an initial phase of tests.
(generally takes around a week).
If that fails, it indicates the password is more complex or uncommon. We will reach out to you to discuss reverting to our standard fee for further rounds of attempts.
Sending data via email is not particularly secure.
If you are sending us the file for a high value wallet, it's best to use PGP for secure transmission of information. This ensures that no-one can read your message except for us.
Reach Out to our live support team Chrome extension along with GMail for sending/receiving PGP encrypted messages
Here is our public key: