If you have forgotten your password, and you are sending us a wallet, then please include the following information:

1. 1
   Coin type (eg BTC, ETH, XTZ etc)
   Wallet type (eg Bitcoin Core, Ledger/Trezor, MyCryptoWallet, Blockchain.com, Electrum, Wasabi, etc)
   Number of coins/value
2. 2
   The wallet itself attached to the email thread
3. 3
   Some idea of your recollection/knowledge of the possible passwords
   Eg Your 6-10 best guesses as to the likely password

The more password information you can send us the better our chances are of recovering your funds.
This includes as many examples as possible of other passwords in use at the time. Good things to know in some cases are family and pet names, birthdays etc.
Please ensure you use the correct email address. We are walletrecoveryservices with a trailing “s”!

Encrypted Communications via PGP

Sending data via email is not particularly secure.
If you understand and can use PGP for secure transmission of information, then that is the preferred method to send us data and sensitive information for larger wallets. This ensures that no-one can read your message except for us.
We use the Mailvelope Chrome extension along with GMail for sending/receiving PGP encrypted messages
Here is our public key: